Privacy Policy

At Kubix, your privacy is our top priority. We understand how important it is to protect your personal information, and we are committed to safeguarding the data you share with us. This Privacy Policy explains the types of information we collect, how we use it, and the measures we take to ensure your data remains secure. By using our services, you consent to the terms of this Privacy Policy.

1. Information We Collect

When you use our services, we collect both personal and non-personal information to provide you with a better experience. This may include:

  • Personal Information: This includes your name, address, date of birth, and payment information, which are necessary to provide you with our internet and TV services.
  • Usage Data: We collect information about your use of our services, including your browsing activity, interactions with our website, and viewing history on TV.
  • Device Information: This includes information about the devices you use to access our services, such as IP addresses, device types, and browser details.
  • Communication Data: We may collect data from interactions you have with our support team, such as customer service inquiries, emails, and chat logs.

2. How We Use Your Information

We collect your personal data for various purposes, including:

  • Providing Services: To set up and deliver our internet and TV services, manage your account, and ensure smooth operations.
  • Improving Services: To understand how our services are used and to enhance the quality and efficiency of our offerings.
  • Customer Support: To respond to your queries, provide troubleshooting support, and ensure you have the best experience with our services.
  • Marketing and Promotions: We may use your information to send promotional offers, updates, and news about new services or features. You can opt-out of these communications at any time.
  • Legal Compliance: To comply with applicable laws, regulations, and to protect the rights, property, or safety of Kubix, our customers, or others.

3. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. If you wish to delete your account or request the removal of your data, please contact our support team, and we will take the appropriate steps to address your request, subject to any legal obligations.

4. Data Security

At Kubix, we take the security of your personal information seriously. We use industry-standard security measures, including encryption, secure servers, and firewalls, to protect your data from unauthorized access, alteration, or disclosure. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with the following parties under certain circumstances:

  • Service Providers: We may share your data with trusted third-party service providers who assist us in delivering our services, such as payment processors, customer support platforms, and network infrastructure providers.
  • Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid legal requests from government authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will ensure that your data is protected as outlined in this Privacy Policy.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience when you visit our website or use our services. Cookies are small files stored on your device that help us track usage patterns, remember preferences, and analyze trends. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of some features on our website.

7. Your Rights

You have certain rights regarding the personal information we hold about you, including:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request the correction of any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal data, subject to certain legal limitations.
  • Opt-Out of Marketing: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us